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| Room/Area | Inclusions | Exclusions |
|---|---|---|
| Living Room |
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| Corridor |
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| Stairs |
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| Kitchen |
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| Bathrooms |
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| Balcony |
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| Bedroom |
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| General |
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| Room/Area | Inclusions | Exclusions |
|---|---|---|
| Living Room |
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| Corridor |
|
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| Stairs |
|
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| Kitchen |
|
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| Bathrooms |
|
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| Balcony |
|
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| Bedroom |
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| General |
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Notes:
| Activity | Inclusions | Exclusions |
|---|---|---|
| Carpet Cleaning |
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| Sofa Cleaning |
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| Mattress Cleaning |
|
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| Curtain Sanitization |
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| Aspect | Service | Regular Cleaning | Deep Cleaning |
|---|---|---|---|
| Living Room | Dusting furniture and surfaces | ✓ | ✓ |
| Vacuuming carpets | ✓ | ✓ | |
| Mopping floors | ✓ | ✓ | |
| Internal window cleaning | ✓ | ✓ | |
| Under furniture and behind TV cleaning | X | ✓ | |
| Corridor | Vacuuming/mopping floors | ✓ | ✓ |
| Wiping down doors and frames | X | ✓ | |
| Detailed cleaning of light fixtures and AC surfaces | X | ✓ | |
| Dusting surfaces | ✓ | ✓ | |
| Stairs | Vacuuming steps | ✓ | ✓ |
| Dusting railings | ✓ | ✓ | |
| Detailed scrubbing of steps and edges | X | ✓ | |
| Kitchen | Cleaning countertops and sink | ✓ | ✓ |
| Mopping floors | ✓ | ✓ | |
| Wiping down exterior of major appliances and cabinets | ✓ | ✓ | |
| Cleaning inside of cabinets and drawers | X | ✓ | |
| Cleaning of oven and refrigerator interiors | X | ✓ | |
| Cleaning sinks, toilets, tubs/showers | ✓ | ✓ | |
| Bathrooms | Mopping floors | ✓ | ✓ |
| Wiping down mirrors | ✓ | ✓ | |
| Descale shower heads and faucets | X | ✓ | |
| Scrubbing tile grout | X | ✓ | |
| Sweeping floors | ✓ | ✓ | |
| Wiping down railings | ✓ | ✓ | |
| Balcony | Cleaning glass windows or door | ✓ | ✓ |
| Washing down floors | ✓ | ✓ | |
| Cleaning exterior balcony windows | X | ✓ | |
| Dusting furniture and surfaces | ✓ | ✓ | |
| Bedroom | Vacuuming carpets/mopping floors | ✓ | ✓ |
| Making the bed | ✓ | ✓ | |
| Internal window cleaning | ✓ | ✓ | |
| Cleaning under and behind furniture | X | ✓ | |
| Detailed cleaning of light fixtures and fans | X | ✓ | |
| General | Garbage removal from all areas | ✓ | ✓ |
| General | Cleaning of the waste bins | ✓ | ✓ |
Welcome to Urban Hospitality & Services W.L.L ("UHS"). These Terms and Conditions of Use ("Terms") govern your access to and use of our services through our platform.
"Platform" refers to the digital environment operated by Urban Hospitality & Services W.L.L ("UHS"), including but not limited to the website www.urbanservices-qa.com, any associated mobile applications, and related online services, tools, and functionalities provided by UHS for the purpose of delivering its services to Customers and Professionals.
By accessing, browsing, or using the Platform, the Customer acknowledges that they have read, understood, and agree to be legally bound by these Terms. If the Customer does not agree to these Terms, they must cease all access and usage of the Platform immediately. The Customer’s continued use of the Platform, including logging into their account, initiating service requests, or browsing available services, constitutes their unequivocal acceptance of these Terms and any amendments thereto. For Customers accessing the Platform on behalf of an entity, the Customer represents and warrants that they have the authority to bind the entity to these Terms.
The Customer is solely responsible for maintaining the confidentiality of their login credentials, including their username, password, and any other information necessary to access their account on the Platform. It is the Customer's duty to ensure that such credentials are not disclosed to any third party. The Customer is fully liable for all activities conducted under their account, whether authorized by them or not, including but not limited to unauthorized service bookings, fraudulent transactions, or misuse of the Platform.
In the event of a suspected or confirmed breach of account confidentiality, the Customer must immediately notify the Company via the designated communication channels. UHS disclaims all liability for losses or damages incurred due to unauthorized account access or use resulting from the Customer's failure to secure their credentials. The Customer acknowledges that account security is paramount and agrees to implement best practices such as using strong passwords, regularly updating their credentials, and refraining from sharing their login details.
The Company reserves the sole and absolute discretion to alter, suspend, or discontinue the Platform, its features, or any associated services, either temporarily or permanently, at any time and without prior notice. Such changes may include, but are not limited to:
The Company shall not be liable for any direct or indirect losses, including loss of data, revenue, or business opportunities, arising from such changes, suspensions, or discontinuations. Customers acknowledge and agree that their continued use of the Platform following such modifications constitutes their acceptance of these changes.
The Customer agrees to use the Platform strictly in accordance with all applicable laws and regulations and solely for its intended purpose of connecting with service providers. The following activities are expressly prohibited and constitute a material breach of these Terms:
1. Unlawful Use: Engaging in any activity that violates local, national, or international laws, including but not limited to fraud, money laundering, or activities promoting hate speech or discrimination.
2. Uploading Offensive Content: Posting, transmitting, or distributing any material that is defamatory, obscene, pornographic, vulgar, or otherwise inappropriate as determined solely by the Company.
3. Infringement of Rights: Engaging in activities that violate the intellectual property rights, privacy rights, or other legal rights of the Company, service providers, or third parties.
4. Disruption of Platform Operations: Introducing harmful or malicious code (e.g., viruses, worms, trojans) or engaging in activities designed to disrupt, damage, or impair the Platform's functionality, including denial-of-service attacks or unauthorized access to restricted areas.
5. Unauthorized Commercial Use: Using the Platform for purposes not explicitly authorized, including but not limited to:
6. Abuse and Harassment: Harassing, intimidating, or abusing other users or Professionals, including but not limited to abusive language, threats, or unwelcome behavior.
The Company reserves the right to investigate suspected violations of these Terms and to take appropriate legal or remedial action, including but not limited to:
The Customer agrees to indemnify and hold harmless the Company, its affiliates, and its representatives from any claims, losses, or damages arising from their engagement in any prohibited activities.
Urban Hospitality & Services W.L.L (UHS) offers a wide range of professional services to Customers through its Platform, including but not limited to:
Services are provided either by UHS-employed personnel or by independent contractors, as outlined in these Terms.
For services delivered by UHS-employed personnel, the contract is directly between the Customer and UHS. UHS assumes full responsibility for:
For services delivered by independent contractors, the contract is between the Customer and the independent contractor, with UHS acting as an intermediary. While UHS facilitates the arrangement and enforces quality standards, independent contractors are solely responsible for:
By booking a service, the Customer agrees to:
UHS and its service providers will only deliver the services explicitly included in the booking, which may include:
The following activities are expressly excluded from the scope of services unless explicitly agreed upon:
For a detailed list of service inclusions and exclusions, please refer to the Service Scope and Guidelines section available here.
Urban Hospitality & Services W.L.L (UHS) assumes specific responsibilities to ensure efficient operations, high service standards, and a positive customer experience. These responsibilities apply to both directly managed service providers (employees) and independent contractors engaged through the Platform.
UHS conducts rigorous recruitment processes to onboard personnel, ensuring they possess the required qualifications, skills, and experience for their roles. Each employee undergoes comprehensive training aligned with UHS’s service standards and customer expectations.
UHS performs thorough vetting of independent contractors before onboarding them to the Platform. This includes verifying credentials, certifications, work history, and compliance with applicable laws and regulations. Contractors must agree to UHS’s policies, including adherence to service standards, safety protocols, and legal requirements.
4.2.1. UHS is committed to maintaining a consistent level of excellence across all services. To this end:
UHS directly supervises its employees to ensure adherence to defined service procedures, timelines, and quality benchmarks.
UHS establishes and enforces service delivery guidelines, requiring contractors to meet or exceed the same standards applied to directly managed personnel.
4.2.2. UHS reserves the right to monitor service performance through customer feedback, periodic evaluations, and random audits. Non-compliance with service standards may result in corrective actions, including additional training, suspension, or termination of service agreements.
UHS provides a clear channel of communication for Customers to convey their service requirements, special requests, or concerns. This includes in-app messaging, email, and customer support hotlines.
UHS facilitates timely responses to inquiries or complaints, acting as a liaison between the Customer and service provider. For independent contractors, UHS ensures that Customers receive appropriate explanations and resolutions for issues raised.
The Company ensures Customers are informed of booking confirmations, cancellations, or delays promptly via the Platform or other designated communication channels.
4.4.1. UHS prioritizes the safety of its employees, contractors, and Customers by implementing strict safety protocols and compliance measures. This includes:
4.4.2. UHS enforces policies prohibiting unsafe, illegal, or inappropriate tasks and reserves the right to decline service requests that jeopardize safety or violate applicable laws.
3.UHS complies with all applicable labor, health, and safety laws in its operations, including the handling of Customer data and property during service delivery.
4.5.1. UHS provides a structured mechanism to address disputes between Customers and service providers:
4.5.2. Disputes requiring mediation will be handled promptly and fairly, with UHS documenting the process and providing Customers with updates on resolution status.
4.5.3. UHS reserves the right to take corrective action, including terminating relationships with employees or contractors found to have violated service agreements or engaged in misconduct.
4.6.1. UHS implements robust quality assurance measures to monitor and improve the delivery of services:
4.6.2. UHS takes a proactive approach to addressing quality concerns, implementing corrective training, revising service procedures, or modifying service agreements to ensure continuous improvement.
To facilitate smooth and efficient service delivery, the Customer is required to fulfill certain responsibilities. These responsibilities ensure clarity, safety, and compliance with the agreed-upon scope of services.
5.1.1. The Customer must provide accurate and detailed information about the service requirements at the time of booking. This includes specifying:
5.1.2. Failure to clearly communicate requirements may result in incomplete services, delays, or the inability to fulfill the booking. UHS reserves the right to charge additional fees for requests made during service delivery that were not specified at the time of booking.
5.2.1. The Customer must ensure that the service location is accessible at the scheduled time. This includes:
5.2.2. The premises must be safe for service personnel, free from hazards such as:
5.2.3. If the premises are deemed unsafe or inaccessible, UHS reserves the right to cancel or reschedule the service, with potential additional charges applied to cover the provider's time and transportation costs.
5.3.1. While UHS service providers bring their own chemicals, machinery, and equipment necessary for most tasks, certain circumstances may require the Customer to provide specific items or facilities, including:
5.3.2. The Customer is responsible for ensuring that these provisions are available and functional. For example:
5.3.3. Failure to provide the required facilities may result in delays or the inability to perform the service, with additional costs potentially incurred for rescheduling or incomplete work.
5.4.1. The Customer must refrain from requesting tasks outside the agreed-upon service scope, especially those explicitly excluded under the terms (e.g., hazardous activities, heavy lifting, or specialized licensed tasks such as electrical rewiring).
5.4.2. Any additional requests outside the original scope must be communicated through the Platform and approved by UHS prior to execution. UHS service personnel are instructed not to perform unauthorized or unsafe tasks.
5.4.3. Requests that fall under the exclusions list or require significant changes to the agreed scope may result in the immediate cessation of services or the cancellation of the booking.
Failure to fulfill these responsibilities may result in one or more of the following:
5.5.1. Delays in Service Delivery: Unclear instructions or inaccessible premises may cause delays, which are not the responsibility of UHS.
5.5.2. Cancellation of Service: UHS reserves the right to cancel the booking if the Customer fails to meet the outlined responsibilities, with applicable cancellation charges.
5.5.3. Additional Charges: If the failure to meet these responsibilities incurs extra costs (e.g., additional labor, travel, or equipment), UHS may impose additional fees, which the Customer will be required to pay.
By adhering to these responsibilities, the Customer ensures that services are delivered efficiently and to the highest standard, minimizing disruptions and enabling a positive experience for both parties.
The standard service hours are from 8:00 AM to 8:00 PM, unless otherwise agreed upon or modified by Urban Hospitality & Services W.L.L (UHS).
UHS reserves the right to adjust the service start and finish times at its sole discretion, subject to reasonable prior notice to Customers.
(a) Cancellations made at least 12 hours prior to the scheduled service time will not incur any cancellation fees.
(b) Cancellations made less than 12 hours but more than 3 hours prior to the scheduled service time will incur a cancellation fee equal to 50% of the service charge.
(c) Cancellations made less than 3 hours prior to the scheduled service time will incur a cancellation fee equal to 100% of the service charge.
(a) Customers may reschedule up to two services for every four scheduled services within a package, provided that the rescheduling request is made at least 12 hours prior to the scheduled service time. Rescheduled services must fall within the validity period of the service package.
(b) Rescheduling requests made less than 12 hours but more than 3 hours prior to the scheduled service time will incur a rescheduling fee equal to 50% of the service visit amount, and the rescheduled service must fall within the package’s validity period.
(c) Rescheduling requests made less than 3 hours prior to the scheduled service time will not be accommodated, and the service will be marked as completed with 100% of the service visit amount charged.
(a) Cancellations or rescheduling requests made at least 12 hours prior to the scheduled service time will not incur any fees.
(b) Cancellations or rescheduling requests made less than 12 hours but more than 3 hours prior to the scheduled service time will incur a fee equal to 50% of the service fee amount.
(c) Cancellations or rescheduling requests made less than 3 hours prior to the scheduled service time will incur a fee equal to 100% of the service fee amount.
(a) Cancellations or rescheduling requests made at least 12 hours prior to the scheduled service time will not incur any fees.
(b) Cancellations or rescheduling requests made less than 12 hours but more than 3 hours prior to the scheduled service time will incur a fee equal to 50% of the service fee amount.
(c) Cancellations or rescheduling requests made less than 3 hours prior to the scheduled service time will incur a fee equal to 100% of the service fee amount.
Any refunds or reimbursements, where applicable under the terms of Clause 6, will be processed after deducting any applicable cancellation or rescheduling fees as outlined above.
Refunds or reimbursements will be processed and issued to the Customer within a maximum of 7 business days from the date of confirmation of eligibility.
Refunds will be issued to the original payment method used by the Customer unless otherwise agreed upon in writing by UHS and the Customer.
7.1.1 UHS reserves the right, at its sole discretion, to charge fees to Customers for the use of the Platform, including:
7.1.2. The applicable fees for specific services or features will be disclosed on the Platform or communicated to the Customer during the booking process. Customers agree to pay such fees in accordance with the terms outlined herein.
7.2.1. UHS may offer promotions, discounts, or other incentives to Customers based on various factors, including:
7.2.2. These incentives are subject to specific terms and conditions, which will be communicated to eligible Customers. UHS reserves the right to modify, suspend, or terminate any promotional offers at its sole discretion.
7.3.1. The Customer acknowledges and agrees to pay UHS the total fees associated with the booked services, which may include:
7.3.2. All payments must be made through the payment methods specified on the Platform. UHS may use third-party payment processors, and the Customer agrees to comply with their terms and conditions.
7.4.1. UHS reserves the right to revise service rates, platform usage fees, or payment terms at any time.
7.4.2. Any changes to rates or payment terms will be communicated to the Customer in advance via the Platform or other communication channels.
7.4.3. If the Customer does not consent to the revised rates or terms, they may choose not to avail of the services or terminate their account with UHS, subject to any outstanding obligations under this Agreement.
7.5.1. If the Customer is required to settle any amount with UHS due to a breach of this Agreement or any other reason (“Settlement”), UHS will provide a detailed report outlining:
7.5.2. The Customer must make the payment within 7 calendar day from the date of the Settlement report.
7.5.3. Failure or refusal to pay within this period grants UHS the right to:
7.5.4. In case of disputes over settlements, the Customer must notify UHS in writing within 3 calendar days of receiving the Settlement report. UHS will review the dispute and provide a resolution within a reasonable timeframe.
7.6.1. Refunds for canceled services will be governed by the Booking and Cancellation Policy outlined in this Agreement.
7.6.2. Any refunds will be processed to the original payment method within the timelines specified on the Platform.
7.7.1. UHS may impose additional fees under the following circumstances:
7.7.2. Customers will be notified of any additional fees prior to their imposition and will have the option to accept or decline the associated services.
7.8.1. In the event of non-payment or violation of these Commercial Terms, UHS reserves the right to pursue legal remedies, including but not limited to:
7.8.2. The Customer agrees to bear all costs associated with legal enforcement, including attorney fees and court costs, in addition to the amount owed.
Urban Hospitality & Services W.L.L (UHS) is committed to protecting the privacy and personal data of its Customers and Professionals. This section outlines how UHS collects, processes, and protects data in compliance with applicable laws and its Privacy Policy.
UHS collects personal data from Customers and Professionals necessary for the provision of services. This data may include, but is not limited to:
Personal data is collected and processed to:
By using the UHS Platform, the Customer consents to the collection and processing of their personal data as outlined in this Agreement and the Privacy Policy. Where additional consent is required by law (e.g., for marketing purposes), UHS will explicitly seek the Customer’s permission.
UHS employs secure servers and encrypted databases to store personal data. Data is retained only for as long as necessary to fulfill the purposes outlined in this Agreement, unless a longer retention period is required by law.
Customers have the right to request deletion of their personal data. Upon receiving such a request, UHS will securely delete the data, except where retention is necessary to comply with legal or regulatory requirements.
If personal data is transferred to a jurisdiction with different data protection laws, UHS ensures adequate safeguards are in place to protect the data, in compliance with applicable regulations.
Customers have the right to request access to their personal data stored by UHS and obtain a copy of it.
Customers may request corrections or updates to their personal data if it is inaccurate or incomplete.
Customers can opt out of receiving marketing communications or withdraw consent for certain types of data processing by updating their preferences on the Platform or contacting UHS.
Where applicable, Customers may request a copy of their personal data in a structured, commonly used, and machine-readable format for portability.
UHS takes all reasonable precautions to prevent data breaches.
In the event of a data breach that may compromise personal data, UHS will:
The Platform may contain links to third-party websites or services. UHS is not responsible for the privacy practices or content of these external entities. Customers are encouraged to review the privacy policies of third-party services before providing personal data.
UHS reserves the right to amend this Data and Privacy Policy to reflect changes in legal requirements or operational practices. Updated policies will be published on the Platform, and Customers are advised to review them periodically. Continued use of the Platform constitutes acceptance of any changes.
9.1.1. The Platform, including its content, design, features, functionality, and software, is the sole and exclusive property of Urban Hospitality & Services W.L.L (UHS) or its licensors.
9.1.3. All intellectual property rights in and to the Platform are protected by copyright, trademark, and other applicable laws, as well as international treaties.
9.2.1. Customers and other users of the Platform are prohibited from engaging in any of the following activities without prior written consent from UHS:
Limited use of content from the Platform is permitted for personal, non-commercial purposes, provided that:
9.3.1. Any content submitted by Customers to the Platform, including reviews, feedback, or testimonials, remains the property of the submitting Customer. However, by submitting such content, the Customer grants UHS a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, display, and distribute the content for marketing, promotional, or operational purposes.
9.3.2. The Customer warrants that any content they submit does not:
9.3.3. UHS reserves the right to remove or edit user-generated content that violates these Terms or is deemed inappropriate.
9.4.1. The Platform may include content, software, or other intellectual property owned by third parties, which is used under license or with permission.
9.4.2. Customers are prohibited from using such third-party intellectual property without the explicit consent of the respective owner or as permitted under applicable law.
9.5.1. UHS reserves the right to take legal action against any unauthorized use, reproduction, or distribution of its intellectual property.
9.5.2. Customers agree to cooperate with UHS in protecting its intellectual property rights, including providing assistance or information as required to prevent or address infringement.
9.6.1. UHS takes reasonable measures to ensure that the content and features of the Platform do not infringe on the intellectual property rights of third parties.
9.6.2. However, UHS disclaims liability for any unintentional infringements caused by third-party content or user-generated submissions. Customers are advised to exercise due diligence and report any concerns promptly.
10.1. Limitation of UHS's Liability
10.1.1. Urban Hospitality & Services W.L.L (UHS) shall not be held liable for any loss, damage, injury, or other adverse consequences arising directly or indirectly from:
10.1.2. UHS disclaims all liability for indirect, consequential, incidental, or punitive damages, including but not limited to:
10.1.3. To the extent permitted by applicable law, UHS's total liability for any claims arising under this Agreement shall not exceed the total fees paid by the Customer to UHS for the specific service giving rise to the claim.
10.2.1. The Customer acknowledges and agrees that interactions with Professionals facilitated through the Platform are undertaken at the Customer's sole risk.
10.2.2. The Customer assumes full responsibility for ensuring the safety and suitability of the premises where services are to be performed. This includes addressing any hazards, ensuring accessibility, and protecting personal property.
10.2.3. UHS is not liable for:
10.3.1. Professionals providing services through the Platform are either employees of UHS or independent contractors. While UHS conducts vetting and provides training for its employees and screens independent contractors, it does not guarantee the performance or behavior of Professionals beyond reasonable quality standards.
10.3.2. UHS is not liable for actions, omissions, or misconduct of independent contractors, including but not limited to:
10.3.3. In the event of any claims or disputes arising from the actions of Professionals or third parties, the Customer agrees to resolve such matters directly with the Professional or third party involved.
10.4.1. UHS shall not be liable for:
10.5.1. The Customer is responsible for exercising caution, diligence, and common sense when interacting with Professionals or using the Platform.
10.5.2. UHS advises Customers to:
11.1.1. Any disputes, claims, or disagreements arising between the Customer and the Professional regarding the provision of services must be resolved directly between the parties.
11.1.2. UHS strongly encourages open communication between the Customer and the Professional to address and resolve issues amicably.
11.2.1. UHS may, at its sole discretion, provide mediation or facilitation services to assist in resolving disputes between the Customer and the Professional.
11.2.2. Mediation by UHS may include:
11.2.3. UHS's role in mediation is purely advisory and does not include enforcing decisions, compelling either party to accept resolutions, or assuming liability for the outcome of the dispute.
11.3.1. UHS is not a party to the service contract between the Customer and the Professional (in the case of independent contractors) and therefore does not bear liability for disputes arising from:
11.3.2. UHS will not provide refunds, compensation, or other remedies for disputes unless explicitly stated in its policies or required by law.
11.4.1. If a dispute cannot be resolved through direct communication or mediation, the Customer and the Professional are free to pursue legal remedies in accordance with applicable laws.
11.4.2. UHS is not liable for any legal costs, damages, or consequences arising from disputes between the Customer and the Professional.
11.5.1. Customers are encouraged to report disputes or concerns to UHS through the designated support channels on the Platform. UHS will review the matter and determine whether mediation or further assistance can be provided.
11.5.2. UHS reserves the right to terminate or suspend the accounts of Customers or Professionals found to be repeatedly involved in disputes or in violation of UHS's Terms and Conditions.
12.1.1. UHS shall not be held liable for any failure or delay in the performance of its obligations under these Terms caused by events beyond its reasonable control, including but not limited to:
12.1.2. In such events, UHS will make reasonable efforts to mitigate the impact of the force majeure event and resume services as soon as feasible.
12.2.1. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain valid and enforceable.
12.2.2. The invalid or unenforceable provision shall be replaced with a valid provision that most closely reflects the original intent of the parties.
12.3.1. The Customer may not assign, transfer, or delegate any rights or obligations under these Terms without the prior written consent of UHS.
12.3.2. UHS reserves the right to assign or transfer its rights and obligations under these Terms without the Customer’s consent, provided that such assignment does not adversely affect the Customer’s rights.
12.4.1. The Platform may include links to third-party websites or services. These links are provided for the Customer’s convenience, and UHS does not endorse or assume any responsibility for the content, functionality, or practices of such third-party services.
12.4.2. The Customer is advised to review the terms and privacy policies of third-party services before using them.
12.5.1. The Customer agrees to indemnify, defend, and hold harmless UHS, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or in connection with:
12.6.1. UHS reserves the right to terminate or suspend the Customer’s access to the Platform at any time, without notice, if the Customer:
12.6.2. Upon termination, all provisions of these Terms that by their nature should survive termination shall remain in effect, including but not limited to clauses regarding intellectual property, liability, indemnification, and governing law.
12.7.1. In the event of any discrepancy or conflict between translations of these Terms, the English version shall prevail and govern.
12.8.1. Customers may submit reviews, ratings, or feedback regarding services rendered. By submitting feedback, the Customer grants UHS a royalty-free, perpetual license to use, reproduce, and display such feedback for marketing and operational purposes.
12.8.2. UHS reserves the right to moderate or remove feedback that violates these Terms or is deemed inappropriate.
These Terms are governed by the laws of Qatar. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Qatari courts.
Urban Hospitality & Services W.L.L (UHS) reserves the right, at its sole discretion, to modify, amend, or update these Terms and Conditions at any time. Such modifications may be made to reflect changes in legal requirements, business practices, or service offerings.
14.2.1. UHS will notify Customers of any amendments to these Terms through one or more of the following methods:
14.2.2. UHS will endeavor to provide advance notice of material changes to these Terms where feasible.
14.3.1. The Customer’s continued access to or use of the Platform after the effective date of any amendments constitutes their acceptance of the updated Terms.
14.3.2. If the Customer does not agree to the amended Terms, they must discontinue use of the Platform and may contact UHS to terminate their account, subject to the resolution of any outstanding obligations.
14.4.1. Amendments to these Terms will not apply retroactively unless expressly stated or required by law.
14.4.2. Existing bookings or service agreements made prior to the effective date of the amendments will continue to be governed by the Terms in effect at the time of booking, unless otherwise agreed between the Customer and UHS.
UHS will maintain an accessible version of the previous Terms on the Platform or provide such documentation upon written request from the Customer, allowing them to reference earlier provisions where applicable.
For any questions or concerns, please contact UHS at:
Email: compliance@urbanservices-qa.com
Phone: 00974-31170222
For the Terms and Conditions
"By accessing or using our Platform, available at www.urbanservices-qa.com, you agree to be bound by these Terms and Conditions."
Urban Hospitality & Services W.L.L ("UHS", "we", "us", or "our") is committed to protecting the privacy and personal data of its Customers, Professionals, and users ("you" or "your"). This Privacy Policy outlines how we collect, use, store, process, and disclose personal data when you access or use our Platform, mobile application, or services (collectively, the "Services"). By accessing our Services, you agree to the practices described in this Privacy Policy.
"Platform" refers to the digital environment operated by Urban Hospitality & Services W.L.L ("UHS"), including but not limited to the website www.urbanservices-qa.com, any associated mobile applications, and related online services, tools, and functionalities provided by UHS for the purpose of delivering its services to Customers and Professionals.
Urban Hospitality & Services W.L.L ("UHS") collects various categories of personal data to provide and improve its services, ensure compliance with legal requirements, and enhance user experience. The categories of personal data we collect, and the purposes for which we process such data, are outlined below.
This category includes information that allows us to identify and communicate with you effectively. Including but not limited to:
We collect data that helps us authenticate and personalize your experience on the Platform. Including but not limited to:
This category includes data collected as part of service bookings, payments, or other financial interactions on the Platform.
We collect technical data to ensure the functionality, security, and optimization of our Platform.
Usage data helps us understand how you interact with our Platform, enabling us to improve functionality and provide a better user experience.
We collect information about your communication preferences and participation in marketing activities.
This includes data that has been processed to remove personally identifiable information, used for analysis and reporting purposes.
Note: Aggregated or anonymized data does not identify you directly and is not treated as personal data under applicable data protection laws.
Urban Hospitality & Services W.L.L ("UHS") collects personal data through various channels and interactions to provide, improve, and optimize its services. These methods ensure efficient data collection while maintaining transparency and compliance with applicable laws.
We collect personal data directly from you when you engage with our Platform or services.
We use automated tools and technologies to collect data about your interactions with our Platform.
We may receive personal data about you from third parties to enhance our services or fulfill specific operational needs.
Urban Hospitality & Services W.L.L ("UHS") processes personal data for various purposes to provide, improve, and ensure the efficiency of its services while complying with applicable legal obligations. Below are the purposes for which we process your personal data.
We use your personal data to facilitate and manage the core services offered by UHS.
We process personal and financial data to handle transactions securely and efficiently.
We analyze personal data to enhance user experience and tailor our services to individual preferences.
We use your personal data to maintain effective communication regarding services and updates.
We process personal data to ensure compliance with applicable laws, regulations, and contractual obligations.
We analyze usage and technical data to enhance the performance and security of our Platform.
Urban Hospitality & Services W.L.L ("UHS") shares personal data only when necessary to provide services, comply with legal obligations, or fulfill operational requirements. We are committed to ensuring that all data sharing is secure and aligned with applicable data protection laws.
We share necessary personal data with Service Professionals to ensure seamless service delivery.
Note: Service Professionals are required to use this data solely for the purpose of fulfilling the service and in compliance with UHS’s privacy and confidentiality standards.
UHS may engage third-party service providers to support various operational functions. These parties are contractually obligated to protect your personal data and use it only for the agreed purposes.
We may disclose personal data when legally obligated to do so.
Note: Such disclosures will be limited to the minimum data necessary to comply with the legal obligation.
In the event of a merger, acquisition, or sale of assets, your personal data may be shared with the acquiring entity or involved parties.
Note: We will notify you of any such changes and ensure that your data remains protected under terms consistent with this Privacy Policy.
We may share your personal data with third parties for purposes not covered by this Privacy Policy, provided we obtain your explicit consent beforehand.
Urban Hospitality & Services W.L.L ("UHS") retains personal data in compliance with applicable laws and regulations. This ensures that data is maintained only for as long as necessary to achieve the purposes outlined in this Privacy Policy or to meet legal, regulatory, or operational requirements.
Personal data collected for service delivery, including account information, transaction records, and communication details, is retained for the duration of the customer relationship and for a period necessary to comply with legal obligations, such as tax or audit requirements.
Certain personal data may be retained beyond the customer relationship to meet legal or regulatory requirements, such as:
Marketing preferences and related data are retained until the Customer withdraws consent or requests deletion.
Aggregated or anonymized data, which does not identify individuals, may be retained indefinitely for purposes such as analytics, research, and business strategy development.
Upon request or at the end of the retention period, UHS will securely delete personal data unless further retention is required by law or for legitimate business purposes.
In cases where deletion is not immediately feasible or necessary, personal data may be anonymized, rendering it unidentifiable, and retained for analytics or reporting purposes.
6.3.1. Personal data necessary for resolving disputes or enforcing legal claims may be retained for the duration of the dispute or as required by applicable law.
6.4.1. Personal data no longer required for the purposes outlined above will be securely destroyed, erased, or anonymized to prevent unauthorized access or misuse.
Urban Hospitality & Services W.L.L ("UHS") uses cookies and similar technologies to enhance the functionality of its Platform, improve user experience, and analyze performance. This section outlines how cookies are used, their purposes, and how you can manage them.
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you access or use our Platform. These files allow the Platform to recognize your device, remember preferences, and provide personalized experiences.
You can manage or disable cookies through your browser settings. Most browsers provide options to:
While disabling certain cookies may not affect basic functionality, it may reduce the personalization and efficiency of the Platform. Essential cookies must remain enabled for core services, such as account login and transactions.
For cookies related to targeted marketing, you may opt out of data collection through the links provided in our Platform or directly with third-party service providers.
We may update this Cookie Policy periodically to reflect changes in technology, regulations, or our operational practices. Customers will be notified of any significant updates via the Platform.
Urban Hospitality & Services W.L.L ("UHS") prioritizes the security of your personal data and implements robust measures to safeguard it against unauthorized access, alteration, disclosure, or destruction. This section outlines our approach to ensuring the security and integrity of the data we collect and process.
To protect your personal data, UHS employs a combination of technical, organizational, and administrative security measures, including but not limited to:
8.2.1 UHS works only with third-party vendors who demonstrate compliance with data protection laws and maintain strong security measures.
8.2.2 Vendors are required to enter into data processing agreements to ensure that any personal data shared with them is handled securely and solely for the purposes specified by UHS.
8.3.1. While UHS takes all reasonable measures to secure your personal data, you are also responsible for safeguarding your account credentials
In the event of a data breach, UHS will promptly investigate the incident and notify affected individuals and relevant authorities as required by applicable law.
UHS maintains detailed logs of system activities, access attempts, and other relevant events to monitor security and support investigations if needed.
While UHS employs advanced security measures, no system can guarantee absolute security. Customers acknowledge that the transmission of data over the internet carries inherent risks, and UHS cannot warrant the complete security of personal data during transmission.
As a user of Urban Hospitality & Services W.L.L ("UHS"), you are entitled to certain rights concerning your personal data, in accordance with applicable data protection laws. These rights include:
9.1.1 You have the right to request access to your personal data held by UHS.
9.1.2 You may also request corrections or updates to ensure the accuracy and completeness of your personal data.
9.2.1 You may request the deletion of your personal data from our records, subject to any legal or contractual obligations requiring its retention.
9.2.2 UHS will evaluate such requests and take appropriate action in accordance with applicable laws.
9.3.1. You can opt out of receiving marketing communications at any time by updating your preferences in your account settings or by following the opt-out instructions provided in our communications.
9.3.2. Even after opting out, UHS may still send non-marketing communications, such as those related to account transactions or policy updates.
10.1. Your personal data may be stored and processed outside your country of residence, including in countries that may not have equivalent data protection laws.
10.2. UHS ensures that any cross-border transfers of personal data are carried out in compliance with applicable data protection laws. Measures include:
11.1. You may request the deletion of your account and associated personal data by contacting us at privacy@uhs.com.
11.2. Upon receiving such a request, UHS will:
11.3. Some data may be retained as required by law, for legitimate business purposes, or to resolve disputes. Retained data will be stored securely and used only for the stated purposes.
12.1. In the event of a merger, acquisition, reorganization, or sale of UHS's assets, your personal data may be transferred as part of the transaction.
12.2. In such cases, UHS will notify you of the transition and provide an opportunity to review any changes to the Privacy Policy that may result.
13.1. UHS reserves the right to update or revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services.
13.2. Any significant changes to this Policy will be communicated to you via the Platform or other means.
13.3. Continued use of our Services after such updates constitutes your acceptance of the revised Privacy Policy.
For inquiries or complaints regarding this Privacy Policy, contact us at:
This Privacy Policy applies to all services and interactions conducted through our Platform, accessible at www.urbanservices-qa.com